Financial help
Do you need help with your financial circumstances?
We understand that many of our customers may be experiencing financial difficulties and other uncertainties. We are here to help our customers through difficult times, so if you are paying for your annual premium by monthly instalments through Granite Finance, we have highlighted some of the support options that may be available to you.
Spread the cost of your monthly instalment
If you have missed a payment and need a bit more time to pay, you may be able to split your missed payment into 3 weekly instalments or pay half now and half next week.
To find out more about this option, please log in to the Customer Portal, select a policy then click “Payments”.
Change your Direct Debit day of the month
You may find that changing your monthly instalments to a more suitable day of the month helps you manage your payments.
You can request a different payment day of the month in the payments section of the Customer Portal.
Additional support
If you require additional support, Granite Finance may be able to provide you with a more tailored solution specific to your personal circumstances. To discuss your options, please call them on 01704 336 857 (Mon – Sat 9:00am – 5:00pm) or email them at [email protected].
Alternatively, you can access their website at granitefinance.co.uk to find out more.
Other debt help and guidance
If you are experiencing any financial difficulties, you could get free, non-judgmental and independent help and advice from several organisations, including:
Money Helper’s Debt Advice
Locator Tool: www.moneyhelper.org.uk/debt-advice-locator or contact them on 0800 138 7777.
StepChange Debt Charity
For debt advice throughout the UK, phone 0800 138 1111 or visit www.stepchange.org.
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice or go to www.citizensadvice.org.uk.