Make a claim

Please report any accident, whether you were at fault or not within 24 hours.

How to report an accident/make a claim?

All motor insurance policies that we sell are underwritten by Haven Insurance Company Ltd. To report an accident and/or make a claim, please contact Acorn Claims.

You may report any accident 24 hours a day, 7 days a week

Windscreen claim

If your windscreen needs replacing or repair please contact our partners at Auto Windscreens who will handle the claim. Call them on 0173 445 845 or book an appointment on their website (Open 24 hours).

Lost or stolen keys

If you have purchased the optional cover for lost or stolen keys you can make a claim by contacting Keycare on:

0345 303 0550 (open 24 hours)

Please note that the Keycare product is provided by Keycare Limited and is not underwritten by Haven Insurance Company Ltd. Information about keycare is available in the keycare policy booklet on the documents page.

Breakdown cover

If you have breakdown cover included in your policy (which is an optional extra on annual policies), you can call us for breakdown assistance on:

0330 331 0194 (open 24 hours)

Information about breakdown cover is available in the breakdown cover policy booklet on the documents page.