Manage policy

Details are on our “How to make a claim” page.

How to make a claim

In the Customer Portal, click on the “Renewals” tab.

Customer Portal login

In the Customer Portal, select a policy and go to “Your Renewal” (which is the last section on the policy summary page).

Customer Portal login

Please submit a policy cancellation form.

Cancel policy

Or contact us via web chat or phone:

Web chat

Call 0170 4795 185

Monday to Saturday 9am – 5:30pm

In the Customer Portal, select a policy then click “Make a change” select  ”Change Now” or “Future Change” then click “Manage Drivers”.

Customer Portal login

To make changes to your vehicle details: log in to the Customer Portal, select a policy, click “Make a Change” and select “Change Now” or “Future Change”.

• To change the vehicle insured then click “Change of Vehicle”.
• To change the permitted use or level of cover or annual mileage then click “Change of Usage & Mileage”.
• To change where the vehicle is kept overnight then click “Change of Address”.

Customer Portal login

Please call us to change the registered keeper or registered owner of the vehicle, or to change the registered plate on the vehicle.

Call 0170 4795 185

Monday to Saturday 9am – 5:30pm

To make the following changes, log in to the Customer Portal, select a policy and click “Make a Change” and select “Change Now” or “Future Change”.

• To change your address or the address of where the vehicle is kept overnight, then click “Change of Address”.
• To change your occupation then click “Manage Drivers”.

Customer Portal login

To change the policyholder’s email address or phone number please complete the Change Contact Details Form.

Change contact details

To change from comprehensive cover to third party, fire and theft cover please log in to the Customer Portal, select a policy, click “Make a Change” and select “Change Now” or “Future Change” then click “Change of Usage & Mileage”.

Customer Portal login

To view your Certificate, Schedule, Statement of Fact, Terms of Business Agreement, Policy Booklet or Insurance Product Information Document (IPID):

Log in to your Customer Portal and select a policy. The documents are in the “Policy Documents” section.

Customer Portal login

To provide us with your Driving Licence or No Claims Discount Certificate (NCD), please visit our upload documents form.

Upload documents

To request a No Claims Discount Certificate (NCD), please complete our Request Documents Form.

Request documents

Log in to your Customer Portal, select a policy and click on the Payments tab.

Change DD payment day

Log in to your Customer Portal, select a policy and click on the Payments tab.

Customer Portal login

Please complete the Restart a Cancelled Direct Debit Form on the Granite Finance website.

Go to Granite Finance

To view and download your payment schedule including past and future payments, please access the Customer Portal, select a policy then go to “Payments”.

Customer Portal login

We can also email your payment schedule to you. Please complete the Request Documents Form.

Request documents

To request a copy of your Finance Agreement please complete the Request Documents Form.

Request documents

If you need financial help, please access our dedicated page to learn more.

Financial help

If you have breakdown cover included in your policy (which is an optional extra on annual policies), you can call us for breakdown assistance.

Call 0330 331 0194

If you are unsure you have purchased the breakdown cover, please refer to your policy documents by accessing the Customer Portal.

Customer Portal login